Tickets

Create and track helpdesk tickets with Admin.

Step-by-Step Guide

  1. Ticket Center: Access the main dashboard to view all your submitted tickets, track their current statuses, and create new support requests.
  2. View Ticket Details: Open individual tickets to see the complete conversation history, add new replies, and upload attachments.

User Interface Walkthrough

Step 1

Ticket Center

Flow Definition

Navigate the Ticket Center to monitor all your ongoing and resolved support requests. You can quickly check ticket statuses or initiate a new query from this overview.

Ticket Center
Step 2

View Ticket Center

Flow Definition

Dive into the specifics of a selected ticket. Here you can read responses from the support team, provide additional information, and track the resolution progress in real-time.

Ticket Center